Shipping Policy
At Primma Wellness, your wellness program is coordinated with the highest level of care to ensure quality, safety, and timely delivery. Where treatment is prescribed, medications are reviewed and approved by an independent licensed provider and fulfilled through our partner pharmacy.
Processing & Fulfillment
Orders are typically processed within 1–2 business days following provider approval and pharmacy verification. Once a licensed provider determines that treatment is appropriate, your medication is prepared and shipped directly from a licensed U.S. pharmacy.
You will receive a confirmation email and tracking information as soon as your order is on its way.
Shipping & Temperature Control
All medications are shipped in insulated packaging with frozen gel packs to help maintain a stable temperature during transit.
Our compounded formulations are sterile and prepared in full compliance with FDA and USP <797> standards. Sterility is established during the compounding and sterile-packaging process — not by temperature. Therefore, brief exposure to ambient or warm conditions does not affect product sterility.
Temperature primarily influences efficacy (how well the medication performs), rather than its safety or sterility. Tirzepatide, Semaglutide, and similar peptide-based therapies are shelf-stable and remain stable during normal transit conditions even if ice packs thaw during shipping.
These medications are designed to remain stable within validated temperature ranges during normal transit conditions. While ice packs may arrive melted, this does not indicate a loss of safety or effectiveness when shipping occurs within standard delivery timeframes.
If you have concerns about the condition of your shipment, please contact us promptly so we can review your order in coordination with the pharmacy. Upon delivery, please refrigerate as directed to preserve long-term stability.
Delivery Times
Standard delivery typically occurs within 2–5 business days after fulfillment. Shipping times may vary based on your location, carrier delays, or seasonal conditions.
Primma Wellness is not responsible for delays caused by the shipping carrier once your order has been dispatched.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected delivery window, please contact us within 48 hours of delivery. We will coordinate with the pharmacy and shipping carrier to investigate and resolve the issue promptly.
Refunds & Returns
Prescription medications fulfilled as part of a wellness program cannot be returned or resold once dispensed by the pharmacy.
Refund eligibility is governed by our Refund Policy and depends on the stage of service at the time of the request. Refunds are not available once provider evaluation has been completed or a prescription has been issued.
Temperature-related refund requests are not accepted unless the product has been physically damaged or compromised during delivery.
Primma Wellness coordinates care and logistics but does not dispense medications directly.
Contact Us
If you have any questions about your shipment or storage instructions, please contact our support team at info@primma.beauty or call us at (949) 520-1771. We're here to ensure your wellness journey is safe, transparent, and worry-free.