Question 1

What is the difference between semaglutide and tirzepatide?

Accepted Answer

Semaglutide is a GLP-1 receptor agonist. Tirzepatide is a dual GLP-1 / GIP receptor agonist, which means it works on two appetite and metabolic pathways instead of one. Many clients see strong results with either; a licensed provider helps determine the best starting point based on your intake.

Question 2

How do GLP-1 programs work?

Accepted Answer

You complete a free wellness assessment, then a secure medical intake reviewed by a U.S.-licensed provider. If approved, your personalized protocol is prepared by a U.S.-licensed compounding pharmacy and shipped with free 1-2 day shipping. Ongoing support is included throughout.

Question 3

How fast may results begin?

Accepted Answer

Many clients report appetite changes in the first 1-2 weeks and visible progress within 4-8 weeks. Individual results vary based on consistency, nutrition, movement, sleep, and medical history.

Question 4

What happens if progress slows?

Accepted Answer

Plateaus are normal. Your provider can review your protocol and recommend adjustments to dose, timing, or supportive habits. Our concierge team is available to coordinate any changes.

Question 5

Can I switch programs later?

Accepted Answer

Yes. Many clients begin with one program and transition based on response, goals, or provider recommendation. Any switch is reviewed and approved by a licensed medical provider.

Question 6

What is peptide support?

Accepted Answer

Peptides are short chains of amino acids that may support specific wellness goals such as energy, recovery, sleep, skin, or cognition. Each peptide program is reviewed and approved by a licensed provider before it ships.

Question 7

Why do some clients pair peptides with GLP-1 programs?

Accepted Answer

Some clients add a peptide protocol — for example, energy or recovery support — alongside GLP-1 therapy to round out their overall wellness plan. Pairing options are personalized and provider-reviewed.

Question 8

Which peptide is best for energy?

Accepted Answer

Many clients exploring energy support look at NAD+ or MOTS-c programs. The right fit depends on your goals and intake; your provider helps recommend a starting point.

Question 9

What is Sermorelin commonly used for?

Accepted Answer

Sermorelin is most often associated with sleep quality, recovery, and overall vitality goals. It is a provider-prescribed peptide reviewed during your intake.

Question 10

Are peptide programs personalized?

Accepted Answer

Yes. Every peptide protocol is reviewed by a licensed provider, dispensed by a U.S.-licensed pharmacy, and tailored to your goals, history, and any other programs you may be on.

Question 11

How much do programs cost?

Accepted Answer

Pricing varies by program, dose, and duration. Each program page shows transparent, all-inclusive pricing — there are no hidden fees. The price includes medical intake review, free 1-2 day shipping, supplies, and ongoing support.

Question 12

Do you offer bundles?

Accepted Answer

Yes. Curated bundles pair complementary programs (for example, GLP-1 with a wellness companion) at a value-added price. Bundles are available on the relevant program pages.

Question 13

Are subscriptions required?

Accepted Answer

No. Most programs are purchased per cycle. You decide if and when to reorder. Some programs offer optional recurring options if you prefer hands-off refills.

Question 14

Can I reorder later?

Accepted Answer

Yes. Once approved by a provider, reorders are simple. Our concierge team can assist with timing, dose adjustments coordinated with your provider, and shipping logistics.

Question 15

Are payments secure?

Accepted Answer

Payments are processed through Stripe with industry-standard encryption. Primma Wellness does not store your card details. All medical information is handled under HIPAA-compliant protocols.

Question 16

Can I cancel or change my order after submitting my intake?

Accepted Answer

Refund eligibility depends on the stage of service at the time of your request. Before intake submission, a full refund is available. After intake submission but before provider evaluation, a partial refund may be issued, minus any administrative and coordination fees already incurred. Once a provider evaluation has been completed or a prescription has been issued, refunds are no longer available, as clinical services have been rendered and compounded prescriptions cannot be returned. If you need to request a cancellation, please contact us as soon as possible so we can review the current status of your order. See the full Refund Policy for details.

Question 17

What if I am not medically approved for treatment?

Accepted Answer

If a licensed provider determines that treatment is not medically appropriate based on your health history or intake review, our support team can review your refund eligibility under the Refund Policy. Our goal is always to prioritize patient safety and appropriate medical care, even if treatment is ultimately not recommended.

Question 18

Do I qualify?

Accepted Answer

Most healthy adults with weight, energy, or wellness goals can qualify. Eligibility is determined by a licensed medical provider after reviewing your intake. The free assessment helps us recommend the right starting point.

Question 19

Is provider approval required?

Accepted Answer

Yes. Every prescription is reviewed and approved by a licensed U.S. medical provider before any medication is prepared or shipped. Primma Wellness coordinates care — we do not prescribe, compound, or dispense medications.

Question 20

Can everyone use these programs?

Accepted Answer

No. Certain medical histories, conditions, medications, or life stages may not be appropriate for some programs. The intake exists to help your provider make a safe, individualized decision.

Question 21

What information is needed?

Accepted Answer

You will share basic health history, current medications, goals, and any relevant labs or measurements. Everything is submitted securely.

Question 22

Is there an age requirement?

Accepted Answer

Yes. You must be 18 or older to be evaluated for a program. Some programs may have additional age guidance set by the prescribing provider.

Question 23

Are side effects possible?

Accepted Answer

Yes. As with any medication, side effects are possible. Many GLP-1 effects (such as nausea or appetite changes) are temporary and tend to ease as the body adjusts. Your provider reviews any reactions and may adjust your protocol.

Question 24

How is dosing determined?

Accepted Answer

Dosing and titration are prescribed and overseen by a licensed medical provider based on your individual review. Programs typically begin gradually so the body can acclimate at a comfortable pace.

Question 25

What if I have medical conditions?

Accepted Answer

Disclose all conditions and medications during intake. Your provider determines whether a program is appropriate and may recommend coordinating with your primary care doctor.

Question 26

Who reviews my information?

Accepted Answer

A licensed U.S. medical provider reviews your intake. Sensitive data is handled under HIPAA-compliant protocols and is never sold or shared outside of care delivery.

Question 27

Should I speak with my doctor?

Accepted Answer

We always encourage open communication with your primary care provider, especially if you take other medications or have ongoing conditions. Your wellness team works alongside — not in place of — your existing care.

Question 28

Are these brand-name medications like Ozempic® or Wegovy®?

Accepted Answer

Primma Wellness programs may include compounded formulations prepared by licensed U.S. pharmacies when appropriate and permitted under applicable regulations. These are not the same as commercially manufactured brand-name products such as Ozempic® or Wegovy®, although they may contain similar active ingredients prescribed as part of a personalized treatment program. Program details, ingredients, and medication information are provided throughout the enrollment process so patients can make informed decisions before treatment begins.

Question 29

What if I experience side effects such as nausea?

Accepted Answer

Some patients may experience side effects during treatment, especially during dose adjustments or when beginning therapy. Common effects can include nausea, reduced appetite, digestive discomfort, or fatigue. Treatment response varies from person to person, and many side effects can often be managed through dosage adjustments, hydration, nutrition guidance, or provider recommendations. Because medications are prescribed and compounded specifically for each patient after medical review, refunds are generally not available due to medication tolerance or side effects experienced after treatment begins. If you experience significant or concerning symptoms, please contact your healthcare provider promptly.

Question 30

How long does shipping take?

Accepted Answer

After provider approval, orders are typically prepared and shipped within a few business days with free 1-2 day shipping in most cases.

Question 31

Where do you ship?

Accepted Answer

We currently ship to most U.S. states. Some programs may be unavailable in certain states based on regulation; eligibility is confirmed during intake.

Question 32

Is packaging discreet?

Accepted Answer

Yes. Shipments arrive in plain, unbranded packaging. Cold-chain peptide programs include temperature controls to maintain integrity in transit.

Question 33

What happens after approval?

Accepted Answer

Your protocol is prepared by a U.S.-licensed pharmacy, labeled with your prescription details, and shipped to the address on file. You receive tracking by email.

Question 34

Can I track my order?

Accepted Answer

Yes. You receive a tracking link by email as soon as your shipment is on the way. Our concierge team can help with any delivery questions.

Question 35

Will my medication stay safe during hot weather or shipping delays?

Accepted Answer

All medications are shipped in insulated packaging with temperature-control materials designed to protect the contents during normal transit conditions. Many peptide-based medications, including Tirzepatide and Semaglutide, are formulated to remain stable during temporary temperature fluctuations that may occur during shipping. Brief exposure to warm conditions, including melted ice packs upon arrival, does not automatically mean the medication is unsafe or ineffective. As long as the package remains sealed and delivery occurs within standard carrier timeframes, the medication generally remains stable during transit. Refrigeration is recommended after delivery to help preserve long-term stability and effectiveness. Refunds are not issued solely because ice packs arrive thawed or the package feels warm during normal transit conditions. If your package arrives damaged, opened, excessively delayed, or exposed to extreme conditions for an extended period, please contact our support team promptly so we can review the shipment with the pharmacy.

Question 36

My ice packs arrived melted. Is my medication still okay to use?

Accepted Answer

In many cases, yes. Ice packs are included to help maintain a stable shipping environment, but they may naturally thaw during transit, especially in warmer climates or longer delivery windows. Melted ice packs alone do not necessarily indicate that the medication has been compromised. These medications are generally designed to tolerate temporary transit-related temperature changes when shipped in insulated packaging. Upon delivery, we recommend refrigerating your medication as directed. If you have concerns about the condition of your shipment, please contact us and include photos of the packaging if possible.

Question 37

Can I ask questions after ordering?

Accepted Answer

Absolutely. Ongoing access to our concierge team is included with every program — message us anytime and we coordinate with your provider as needed.

Question 38

What if I need adjustments?

Accepted Answer

Reach out and we will route adjustment requests to your provider, who can review your dose, schedule, or supportive habits and make recommendations.

Question 39

How do I contact Primma?

Accepted Answer

You can reach us through the contact form, by email, or by phone. Visit our contact page for full details and response times.

Question 40

Is there follow-up support?

Accepted Answer

Yes. Follow-up is part of the program — not an add-on. Our team checks in, fields questions, and helps you stay consistent over the course of your protocol.

Question 41

What if I am new to self-injections?

Accepted Answer

Most clients are. Your shipment includes clear instructions, and our team can walk you through preparation and technique. Many find the process easier than expected after the first dose.

Answers, not asterisks.

GLP-1 Programs

Peptides & Wellness Support

Pricing & Orders

Eligibility

Safety

Shipping

Support

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